Contact loveholidays Customer Service

I am deeply disappointed with Loveholidays and would never book with them again.
Due to incorrect booking details entered by Loveholidays, I was unable to check in for my original return flight. This was entirely their faultnot mine.

When I contacted them, their own representative instructed me to purchase a new flight at my own expense and assured me I would be fully reimbursed.
I followed their instructions and paid:
£743.26 for the replacement flight
£119 lost on an unused suitcase
I submitted proof of payment immediately.
Instead of honouring their commitment, Loveholidays offered a partial refund of just £228.98, which is completely unacceptable and does not reflect what was promised.
To make matters worse:
I have had to repeat myself over and over to different Post-Travel agents.
They provide generic, template replies instead of real resolutions.
They refuse to give a proper contact for sending documents.
They have not provided the call recording where I was told to rebook.
The situation has caused significant stress, financial loss, and anxiety.
They are quick to take your money but disappear the moment something goes wrong.

Their customer service is fragmented, unhelpful, and dismissiveeven when the mistake is clearly theirs.
If youre considering booking with Loveholidays dont. When everything goes smoothly, theyre fine, but the moment theres a problem caused by them, youre left to deal with the consequences alone.

We have been planning a trip to view the Egyptian Pyramids and surrounding areas of Giza and Cairo for a number of years and this is a holiday we have been incredibly excited towards. (this relates to myself and now 10 year old boy)
We found a hotel through Love Holidays which was 3 star - not at our usual standard however the photos presented a clean , comfortable hotel which looked suitable.
After booking the holiday, I later discovered there were reviews in relation to this hotel from travellers who had stayed there previously, to advise that customers should not believe the photos - the hotel actually had rats and was dirty and not really fit to stay in.

When I called the customer service line at Love Holidays the next day to advise I couldn't stay in the hotel I had booked, (which I had booked within the last 24 hours) they advised they would have to come back to me with confirmation of the costs attached to change the booking and to wait for an email. I called every day for the next 5 days and eventually was sent an email to advise it would cost c £300 to amend the holiday and we then had to look into which hotel would be suitable . I then looked at different options and had to wait 4/ 5 days following for them to confirm whether I could change to the new hotel I had found. They then advised it had taken too long and the hotel which was suitable for myself and son had already been fully booked up so can we please look at additional options.

I then had to research again, resend my request etc - we found another hotel which is a business hotel but the only one in the area that didn't cost in excess of £3000 for the trip and looked clean. I was just about to go away for a well deserved break to the Devon coast, which as a director of a Plc I was looking forward to as some time to relax with my little boy without the usual stresses of my ongoing highly pressured schedule. I called Love Holidays again on a number of occasion during the holiday to chase for an update, was promised one prior to the start of my trip but never received a call. I then spent every morning of my holiday calling Love Holidays for an update, as I was still locked into a holiday which I didn't want to go on, with no way out without liasing the entire amount paid.

On the Sunday which followed (third day of my holiday when I should have been relaxing) I called the customer services team to advise I was at the end of my tether and needed to hear from them in regards to an update with new costings and whether we could change the hotel please. They advised a member of the amendments team would call back that afternoon so I stayed in the chalet and waited, as I knew I wouldn't have any signal if I left, bearing in mind we were staying on a remote part of the Devonshire coastline. It would interrupt my holiday however I was so stressed at this point and keen to reconfirm the new holiday details I thought it would be worthwhile. Love Holidays didn't call back or email and I didn't hear from them again until the Friday of that week - customer services wrote to me to advise they would be calling that morning and to please be available (5 days after they promised and the day we were meant to be checking out of the chalet we were staying in and rushing around trying to leave to catch a train back to London ).
I have since returning from holiday made a complaint to Love Holidays and run through details of the whole scenario again - this took another hour of my time - their response is that they acknowledge they were at fault - they cant offer an opportunity to make an official complaint but will discuss it as a training point internally.

There wouldn't be any opportunity for compensation.
I find this level of poor customer service disgusting !
In comparison to this - a couple of years ago, I booked a holiday through TUI and accidentally booked the flights to go from the wrong airport.

I called them the next day and they changed the flights to go from the correct airport, no charge and it took 5 minutes - incredible customer services and no stress from my side
Love Holidays are the complete opposite and clearly don't value their customers at all. Please don't book with them - they will waste your money and wont listen or respond to any grievances or complaints you have !

Worst service. Worst customer service: worst complaints procedure.

Most pirate company in existence. All of the customer service are foreign so the language barrier is terrible on top of this they are rude and unhelpful.

If I could rate them zero or negative stars, I would.
I'm sure they're fine if everything goes smoothly.
However, we needed to change the week of our holiday, which when booking were told was fine to do. When we attempted to do so, it cost several hundred pounds more than it did previously.

From speaking to the extremely rude loveholidays representative, who spoke to me like a child and talked over me the entire time, this is because the 'new holiday' deal was no longer applicable, even though this was still a new holiday just with a different date. This was not mentioned anywhere.
We asked to cancel so we could book it fresh - nope. Told this would cost us £600 to cancel as the flights were non-refundable. Fine - can we cancel the hotel then and we'll keep the flights so we can change with the airline directly?

Nope - they don't do partial cancellations.
Okay... can I speak to a supervisor please? Sorry, that will take 2-3 days to do if the request is approved, which was subsequently denied.
So my choice was to change the dates and lose £600, or cancel the holiday and lose £600 - even though the only non-refundable part of the booking we wanted to keep.
This is pure greed, there is absolutely no other reason to not carry the 'new holiday' deal across when changing dates, and no reason to cancel the non-refundable flights.

Disgusting policies, awful customer service and one of the worst booking experiences of my life. I will never use this company again and advise others to steer well clear.