Contact loveholidays Customer Service
How to Reach a Person at loveholidays
Verified Contact Information
-
+44 123 497 5975
Customer Service:
-
+492 119 598 6727Germany
-
+35 359 912 2166Ireland
-
+44 208 175 1145New Holiday Bookings
Legal:
privacy@loveholidays.com
Privacy Inquiries
collections@loveholidays.com
Media:
pr@loveholidays.com
PR Inquiries
loveholidays Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular loveholidays Phone Number
+44 208 175 1145
Average Hold Time
More than 10 min
Most Popular loveholidays Email Address
privacy@loveholidays.com
loveholidays Live Agent Availability
45% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
loveholidays Customer Service Rating
3.6 out of 5
loveholidays Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular loveholidays Phone Number | +44 208 175 1145 |
| Average Hold Time | More than 10 min |
| Most Popular loveholidays Email Address | privacy@loveholidays.com |
| loveholidays Live Agent Availability | 45% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| loveholidays Customer Service Rating | 3.6 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 87% phone, 13% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | High Effort |
| Prepare before the call to loveholidays | First and last name, email or address or zip code |
Contact Information
loveholidays Website:
loveholidays Help Center:
Corporate Office Address:
loveholidays
5th Floor 3 Shortlands Hammersmith
W6 8DA
United Kingdom
Other Info (opening hours):
Hours:
Monday - Friday (exc Bank Holidays): 9:00am - 5:00pm
Mailing Address:
We Love Holidays Deutschland GmbH
Kaiserswerther Straße 135
40474 Düsseldorf
Germany
Summary of loveholidays Customer Service Calls
11.1K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call loveholidays?
Request for Information Question:
- “I booked hoilday with u last. Night and haven’t had confirmation yet”
- “Ive booked holiday and got no confirmation”
- “I booked hoilday early hours of this morning and u haven’t sent my sister confirmation email can u send it her please it’s tinamaxted@***.com my name is Leanne Henderson”
Return/ Replace Question:
- “Need to change flight”
- “Change flight”
- “Change of flights. Hotel requires reservation alterations”
Activation/ Cancellation Question:
- “Cancelled holiday”
- “Over cancellation”
- “I want to cancel my reservation”
Payments and Charges Question:
- “Payment options for a booking”
- “I have paid 189.90 twice has not come of my bill number is lov13305914r”
- “Left my phone charging hotel lobby, who know abbot it”
Product/ Service Question:
- “Complaint”
- “To book a holiday”
- “Hotel booking problem”
Refund Question:
- “Transfer refund (didn't turn up)”
- “Refund”
- “Refund money”
Shipping and Delivery Question:
- “I didn't get a confirmation of my holiday booked”
- “Have not received a booking confirmation”
- “Didn't get confirmation e mail”
Account Question:
- “Locked out of hotel”
- “Money taken from my account but not not booked”
- “Money taken out of my account but got no confirmation email”
Staff Question:
- “To take too service advisor”
- “Wish to speak to a manager”
- “The virtual customer service staff not able to hep they have no actual human staff to deal with you’re doing any mistake you might not be albe to change it they charge you extra for changing anything”
Cards Question:
- “Card charged no booking”
- “Seriously Compliant card used without permissions”
- “New expiry date on my card and new security code”
Website/ Application Question:
- “Booking not showing on app or email”
- “Looking to book gloria palace san gusting grand Canaria for dec 26th 2025 for a week but not able to do so on your website”
- “App is down and can't see my pick up time for airport or flight home”
Employment Question:
- “Bookings job”
- “I have lost my job and i was made homeless last week. i cant afford last payment or afford to go away on holiday. please contact me asap as im meant to be leaving for my vacation on the 4th of october. i only get universal credit so i cant pay”
Other Question:
- “Too remove people from the holiday”
- “[GEOGRAPHIC_DATA]”
- “Wrong rooms”
Compare loveholidays Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
loveholidays