loveholidays

I booked a holiday for my daughter and I to go to Corfu, we booked this back in May and paid it off monthly. While at the hotel we booked through them, there were a few things that were not as advertised and even when asking Hotel staff to rectify things they didnt.

The hotel was Mitsis Messonghi Hotel. I have mobility problems and cannot stand for a long period of time, reference to the Entertainment in the evening, there was no seating at around 7.30pm in the evening, when asking staff to see if they can assist they said "just try and find a seat", advertised was an Ampitheatre and a main area, the ampitheatre was closed so it was only the Main Bar area, this meant we went back to our bungalow every night early. The other thing was an infestation of wasps, they say they have protection in place and use a special pest company, but the amount that were there was unbearable. Tables were not cleared by staff at all and there were glasses with sugary drinks still in, empty ice cream containers etc, this attracted the wasps.

The buffet food as it was all inclusive was not monitored and we mentioned to them that we saw another guest, take meat from a tray, chewed it and put it back in the tray. On the morning of our departure, we went to the food hall to have breakfast, I had scrambled eggs and a brown bread roll, at the airport for the return journey back to Edinburgh, some 4 hours later, I started to get a headache and feel a bit nauseous, we then boarded the flight, once airborne I needed to frequent the onboard toilet to be sick, I sat down after shivering and sweating, I then a further 6 times was sick into a sick bag and by this time feeling really ill bringing up Green Bile. On the journey home I was sick a further 2 times. I was in bed for a week before I actually got a Doctors appointment where they said it would have been Salmonella from the Eggs in essence Food Poisoning.

I made a complaint to LoveHolidays about the above items, they wrote to the hotel and basically they have sided with the Hotel, stating that the problems were us not their facilities. LoveHolidays have also denied me the right to obtain Medical Evidence, other Guest evidence as there were loads of people had the same problems and also from the Cabin Crew on EasyJet. People save up their hard earned money to give to these people for them to just dismiss their Breaches of Contract.

Update on this review following, a response by LoveHolidays.

I have approached Digby Brown Solicitors who are currently investigating this case.

Love Holidays were notified that I was asking my Doctors for my medical notes and that a Stool Sample had been giving to the Doctors for testing, yet they have denied me the right before making any decision on Compensation. I notified Love Holidays that it can take 30 days to obtain my medical records and will take at least 2 to 10 working days for a Stool Sample result.

I also notified Love Holidays that I was waiting for a report from the Cabin Crew that were on my flight with Easy Jet and that this could take 7 days. They have as I said above listened and sided with a Hotel that was Unhygenic, they have not provided proof of the Safety Standards as they say they got. Denied me the right to get evidence. Absolutely Disgusting.

Update

I am awaiting the results of my Stool Test, Love Holidays keep stating in Emails that they have received thorough reports from the Hotel as to how they take Standards of Health and Safety Seriously.

I have asked Love Holidays to pass this proof through to me now twice and they have totally ignored me. If they have this critical evidence surely they would share this with the claimants/customers. In my view they have no evidence. Yet when I get my medical records, report from EasyJet and my stool sample result I will have loads of evidence to pass to Digby Brown the Solicitors I have instructed to get my Money back.

I am not backing down AT ALL. I get a full refund and I will consider it.

We have been planning a trip to view the Egyptian Pyramids and surrounding areas of Giza and Cairo for a number of years and this is a holiday we have been incredibly excited towards. (this relates to myself and now 10 year old boy)
We found a hotel through Love Holidays which was 3 star - not at our usual standard however the photos presented a clean , comfortable hotel which looked suitable.
After booking the holiday, I later discovered there were reviews in relation to this hotel from travellers who had stayed there previously, to advise that customers should not believe the photos - the hotel actually had rats and was dirty and not really fit to stay in.

When I called the customer service line at Love Holidays the next day to advise I couldn't stay in the hotel I had booked, (which I had booked within the last 24 hours) they advised they would have to come back to me with confirmation of the costs attached to change the booking and to wait for an email. I called every day for the next 5 days and eventually was sent an email to advise it would cost c £300 to amend the holiday and we then had to look into which hotel would be suitable . I then looked at different options and had to wait 4/ 5 days following for them to confirm whether I could change to the new hotel I had found. They then advised it had taken too long and the hotel which was suitable for myself and son had already been fully booked up so can we please look at additional options.

I then had to research again, resend my request etc - we found another hotel which is a business hotel but the only one in the area that didn't cost in excess of £3000 for the trip and looked clean. I was just about to go away for a well deserved break to the Devon coast, which as a director of a Plc I was looking forward to as some time to relax with my little boy without the usual stresses of my ongoing highly pressured schedule. I called Love Holidays again on a number of occasion during the holiday to chase for an update, was promised one prior to the start of my trip but never received a call. I then spent every morning of my holiday calling Love Holidays for an update, as I was still locked into a holiday which I didn't want to go on, with no way out without liasing the entire amount paid.

On the Sunday which followed (third day of my holiday when I should have been relaxing) I called the customer services team to advise I was at the end of my tether and needed to hear from them in regards to an update with new costings and whether we could change the hotel please. They advised a member of the amendments team would call back that afternoon so I stayed in the chalet and waited, as I knew I wouldn't have any signal if I left, bearing in mind we were staying on a remote part of the Devonshire coastline. It would interrupt my holiday however I was so stressed at this point and keen to reconfirm the new holiday details I thought it would be worthwhile. Love Holidays didn't call back or email and I didn't hear from them again until the Friday of that week - customer services wrote to me to advise they would be calling that morning and to please be available (5 days after they promised and the day we were meant to be checking out of the chalet we were staying in and rushing around trying to leave to catch a train back to London ).
I have since returning from holiday made a complaint to Love Holidays and run through details of the whole scenario again - this took another hour of my time - their response is that they acknowledge they were at fault - they cant offer an opportunity to make an official complaint but will discuss it as a training point internally.

There wouldn't be any opportunity for compensation.
I find this level of poor customer service disgusting !
In comparison to this - a couple of years ago, I booked a holiday through TUI and accidentally booked the flights to go from the wrong airport.

I called them the next day and they changed the flights to go from the correct airport, no charge and it took 5 minutes - incredible customer services and no stress from my side
Love Holidays are the complete opposite and clearly don't value their customers at all. Please don't book with them - they will waste your money and wont listen or respond to any grievances or complaints you have !

Dear Love Holidays Team

Booking Reference: LOV1055****U

Travel Dates: 13Apr-19Apr Hotel Name: Evita Blue, Ioannou 55, Xilokastro, Peloponnese, GR, 20400

I am writing to raise a formal complaint regarding the all-inclusive package holiday I booked through Love Holidays, which has turned out to be entirely misrepresented and falls significantly short of the advertised standards.

Upon arrival, it became immediately apparent that the hotel does not meet the promised 4-star standard. The following issues constitute a serious breach of contract under the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018:

Misrepresentation of Hotel Standard The hotel is advertised as a 4-star establishment.

In reality, the condition and service fall drastically short. The rooms are extremely small and the shower facilities are inadequate I can barely fit inside them.

Inadequate Staffing and Service There is only one staff member managing the entire hotel, including reception, bar, kitchen, and housekeeping. This is entirely unacceptable and unsafe, especially for a family with children.

Lack of Facilities and Amenities

There is no buffet or selection of food as expected from an all-inclusive package.

There are no entertainment options or evening activities, which are key elements in such packages.

The hotel is empty, with only one other guest present, adding to a sense of isolation and concern for our safety. The hotel provides no parking facilities despite this being a reasonable expectation for a 4-star hotel.

I have been forced to park on the roadside, risking fines or damage to the rental car. My family, including my wife and three daughters, feel highly uncomfortable, vulnerable, and misled by the accommodation provided. The atmosphere is so unpleasant that it feels more like a punishment than a holiday.

I have already attempted to resolve this matter through your online support and chat agents but have received no meaningful assistance.

I am therefore formally requesting the following:

An immediate change of accommodation to a hotel that truly meets the 4-star standard, with appropriate all-inclusive services and entertainment, OR

Full compensation for the misleading and distressing experience, including potential costs incurred for relocating to a suitable hotel ourselves.

Should I not receive a satisfactory resolution within 14 days, I will be forced to escalate this complaint to relevant third-party bodies,and consider pursuing legal action for breach of contract and misrepresentation.

Please acknowledge receipt of this complaint and respond urgently with a resolution.

Yours faithfully,

Anil

(This is live complaint along with the email to them.We are suffering but no resolution or phone calls from love holidays)

Second email:

We are writing to express our extreme dissatisfaction with our current all-inclusive holiday booking for six nights, for which we paid £2500. We arrived on 13 April and have already experienced two days of unacceptable conditions.

The reality of our experience is far from the all-inclusive package we booked and paid for.

We are facing a complete lack of advertised amenities, including the absence of buffet breakfast, lunch, and dinner, no entertainment, and limited food options that are consistently subpar (e.g., potato fries, undercooked microwaved chicken, basic salads). Furthermore, basic necessities such as juice, fruits, ice cream for our children, desserts, snacks, and even the ability to make a hot beverage are unavailable. The provided facilities are not functioning as expected.

We understand the staff are doing their best under difficult circumstances, but the current situation is significantly impacting our family, including our three daughters. We feel increasingly intimidated, unsafe, and deeply unhappy with the conditions we have encountered.

Given the vast discrepancy between what was promised and the current reality, we urgently request an immediate change of accommodation to a hotel that can provide the all-inclusive experience we booked and paid for.

Our priority is to ensure the safety and well-being of our family and salvage the remaining days of our holiday to create positive memories for our children.

We have attached photographic evidence to further illustrate the unacceptable conditions.

We look forward to your prompt action and a resolution that rectifies this distressing situation. Please advise on the next steps for an immediate hotel transfer.

(No reply and they dont pick up the call!!!)

I am deeply disappointed with Loveholidays and would never book with them again.

Due to incorrect booking details entered by Loveholidays, I was unable to check in for my original return flight. This was entirely their faultnot mine.

When I contacted them, their own representative instructed me to purchase a new flight at my own expense and assured me I would be fully reimbursed.

I followed their instructions and paid:

£743.26 for the replacement flight

£119 lost on an unused suitcase

I submitted proof of payment immediately.

Instead of honouring their commitment, Loveholidays offered a partial refund of just £228.98, which is completely unacceptable and does not reflect what was promised.

To make matters worse:

I have had to repeat myself over and over to different Post-Travel agents.

They provide generic, template replies instead of real resolutions.

They refuse to give a proper contact for sending documents.

They have not provided the call recording where I was told to rebook.

The situation has caused significant stress, financial loss, and anxiety.

They are quick to take your money but disappear the moment something goes wrong.

Their customer service is fragmented, unhelpful, and dismissiveeven when the mistake is clearly theirs.

If youre considering booking with Loveholidays dont. When everything goes smoothly, theyre fine, but the moment theres a problem caused by them, youre left to deal with the consequences alone.

Dear Love Holidays Customer Service,

I am contacting you regarding my booking reference LOV1124****R for travel from Dublin to Dubai on 9 August 2025, including flights with Qatar Airways and associated accommodation.

On the morning of departure, my apartment suffered a major water leakage causing extensive flooding. This was a sudden and unforeseeable household emergency that made it impossible for my travel companions and me to leave for the airport.

I have attached photographic evidence. As this booking was made as a package under the Package Travel and Linked Travel Arrangements Regulations 2018, I am requesting your urgent assistance in one of the following:

1.

Rebooking the flights and accommodation to a later date without additional cost, OR

2. Providing a refund or travel credit for the unused services.

I understand that the Regulations cover circumstances where extraordinary events significantly affect the performance of the trip, and while this is not a supplier-side issue, the law also requires reasonable assistance and goodwill in cases of force majeure.

Given that this was entirely unavoidable, and fully documented, I believe a fair resolution would be to either rebook or issue a credit to allow us to complete our travel at a later date.

I would appreciate a prompt response so that this matter can be resolved without the need for a formal complaint to the relevant consumer protection bodies.

Thank you for your understanding and support in this matter.

Dear Love Holidays Customer Support,

I am writing to raise a formal and urgent complaint regarding a booking made through your service involving a vulnerable individual who lacks the capacity to enter into a legal contract. This issue has been ongoing since November 2023, and despite numerous attempts to resolve the matter, her disability has been consistently overlooked and dismissed.

Key Concerns:

Lack of Mental Capacity to Contract:

The main passenger lacks the mental capacity to understand or consent to the booking. Under the Mental Capacity Act 2005, any agreement entered into without legal capacity is invalid. This booking should be deemed null and void.

Longstanding Attempts to Resolve Since November 2023:

We have made repeated efforts over many months to address this situation, clearly explaining the individual's vulnerability, disability, and lack of capacity. Despite this, no meaningful action has been taken, and her disability has been ignored or not acknowledged appropriately.

Financial Hardship and Distress:

This booking is unaffordable and places the household into serious financial hardship. The individual is unable to manage financial matters and is at risk of exploitation. Any insistence on enforcing payment may be considered financial abuse.

Significant Safeguarding Concerns Risk to Children:

The individual cannot travel safely without a carer or guardian. She is in a mental health crisis experiencing suicidal thoughts and self-harm and the planned travel puts both her and her young children at immediate and unacceptable risk.

Disability Rights Ignored:

Despite clear communication about her condition, reasonable adjustments have not been made. Her disability has been repeatedly overlooked, which is deeply concerning and may amount to a breach of the Equality Act 2010. You have a legal and ethical duty to consider her needs and provide an appropriate response.

Immediate Action Requested:

Immediate cancellation of the booking with no penalty or charges

Full refund of all payments made

Written confirmation that no further payments will be taken or pursued

A formal apology and assurance that this complaint has been reviewed by your Safeguarding and Disability team

Confirmation that Love Holidays will take steps to improve how it supports disabled and vulnerable customers in future

If not resolved immediately, we will escalate this to external bodies including Trading Standards, the Financial Ombudsman, the Equality and Human Rights Commission, and relevant safeguarding services.

Please consider this matter as critical and time-sensitive. I am happy to provide further medical or professional evidence regarding the individual's mental health and incapacity upon request.

Yours sincerely,

Beth Davies Margarita Findlater

0751176****

LOV950****U

I was incorrectly booked onto the wrong flight by Love Holidays, and I only realized this 2 days before my holiday when I went to check in. When I contacted them for it to be resolved straight away, they acknowledged their mistake and took full blame, but when I asked to be put on the correct flight, I was asked to pay additional fees (£300) to amend the booking, which I find both unacceptable and unfair.

Love Holidays have offered a partial refund (£200) for one day of the holiday I am now losing, but this does not compensate for the full inconvenience. My flight was supposed to be 30th April at 21:50, which means I land in Dubai on 1st May at 8 am, but they booked me on the flight for 1st May at 21:50, not landing in Dubai until 2nd May! But we are booked to stay in the hotel from 1st-8th May, so it is completely their fault. This trip was booked as a special occasion to celebrate my partner's 30th birthday.

I saved up and paid for the full holiday myself, and with it being our first time visiting Dubai, I have a full week's worth of plans booked out, and now our first full day of plans will be missed!

What was meant to be a joyful and memorable trip has now been overshadowed by poor service and lack of accountability from their side. As a customer, I expect a holiday company to take responsibility for errors and ensure that any issues caused by those errors are resolved without further cost to me.

BEWARE!! They may make you share beds!!!

If I could give them 0 stars I would!!!

We've used Love Holidays before and had no issues however what happened to us this year is unbelievable!!!

We booked using the website and selected 2 adults and 2 children (ages 5 and 7). Room selection appeared stating it was a capacity 4 however the description doesn't specify which bed types you might get. At this point any normal person would assume each one of the people selected would get a bed to sleep in.

This was not the case!

When we arrived the hotel gave us a room and said it was the one on the booking but... only had 1 double and 1 single!

We were expected to share 3 in a double bed. When I complained at reception they told me to call 'Love Holidays on call support team'. I spent over 4 hours on the phone, emailling photos and being told they couldn't help us. The hotel told us if we wanted a room that had 2 double beds (sleeping capacity for 4) we had to pay an upgrade of a further £192!

Love holidays wouldn't pay this extra and we had no choice but to pay it. Love holidays told us the hotel had offered a solution and so they wouldn't do anymore to help and it was up to us to take the offer or not! ABSOLUTELY DISGUSTING!!!

I was gobsmacked and fuming!!! Since returning to the UK and further complaining to Love holidays we've been called liar's, consistently said it was our fault we didnt check the room type slept 4 (even though it was advertised on their website as sleeping 4) and refused compensation.

The suppliers, who I believe to be the hotel, have refunded £130 after such a battle but that doesn't even cover the additional cost we experienced, nor the fact Love holidays took payment for one of our family who they provided no accommodation for!

They falsely advertised on their website and take no responsibility when it goes wrong for you as they are "only a broker!".

So beware booking with this shocking lot ... we never will again!!!

Date of experience: 27 May 2025

Despite raising my concerns from the very first day of our holidayafter experiencing extremely poor dining conditions and unacceptable facilitiesI have only received repeated acknowledgments stating that the matter is under investigation. Throughout this time, I provided extensive photographic evidence and made multiple attempts to escalate the issue, including requesting live video calls to demonstrate the severity of the situation in real time.

Unfortunately, I was informed that such measures fall outside of your procedures.
As a result, I have lost four days of what was meant to be a relaxing and enjoyable family holiday.
This experience has not only caused significant distress but has also negatively impacted my children.

I believe that, had the matter been addressed with the appropriate urgency and flexibility, alternative arrangements such as relocating us to a different hotel could have been made. In light of the substantial inconvenience, emotional distress, and time lost, I am formally requesting a full refund along with appropriate compensation.
Im attaching the pictures of the latest dinner
Undercooked frozen fish with no flavour
Watery Rice
Tinned fruits!

Booked a holiday through Love Holidays at the Lunar Miramar Club Hotel in Portugal. Tried several times to contact the company regarding several issues at the hotel.

Unable to reach any agents. Then became stranded at Faro airport due to easyJet's cancelled flights. No communication from Love Holidays to assist us! No available representatives to ask for support.

We had to find our own flights or accommodation. We also had a child with us suffering from anxiety and panic attacks. Where is the so-called 24-hour support? easyJet did not adhere to their policies.

No help whatsoever. I'm now out of pocket due to the hotel's disgusting food and having to eat out every day, and also having to find a flight home.

I'm now in debt after totaling up all extra outgoings: £925. Furthermore, I will be taking my claim for compensation from Love Holidays and easyJet further.

I booked a holiday package with Love Holiday to Antalya, Turkey, when we went the plane was delayed for 1h and 30min, when we returned we did not have a return flight it was cancelled in February Antalya to London. Love Holiday sent me a single email in February the plane was cancelled and I did not see the email.

From February until July they did not contact me at all no voicemail or message to book other flights. We had to pay £2000 to return home and we returned with different planes as there was no room on the plane for 5 people 2 children 2 adults and a 76 year old person.

The most terrifying experience with Love Holiday in our lives. Do not take a holiday with them they are not serious at all and the customer service is horrible.

Please read this in full.

Loveholidays stole 714 euros off us at a time of medical uncertainty with absolutely no care, consideration, or morals from any member of their staff, instead passing the blame onto their business model that is 'policy.'

If you can't make your holiday for any unforeseen circumstances including medical emergencies, Loveholidays will not assist in any way, as we found, unless you have the opportunity to pay extortionate amounts to change your booking.

Prior to our holiday, my partner had a major medical episode which, in turn, has prevented her from traveling in general for a number of months.

Our weekend holiday to Rome was booked for the 4th of March at a cost of 714 (flights and accommodation). This is money we worked hard to save for a number of months and something we were excited about.

Once my partner was out of hospital and our life back on the mend, we began to make changes to our booking. We changed our flights directly with Ryanair with no issues (thank you Ryanair!). We then explained our extraordinary circumstances to Loveholidays and asked to amend the hotel booking. The cost to change it to midweek in October was an additional 784! (same room, same length of stay, same hotel). As this was not money we now had, we contacted the Italian hotel directly. Unfortunately, they could not amend our booking as it was done through a third party - Loveholidays - but they were as surprised as us at that cost and agreed the amendment was overly expensive.

We explained to Loveholidays that we could not afford the amendment cost and asked for credit or a refund, which according to their policy is not possible. It was made very clear by the call taker on the day that if the cost to amend our booking wasn't paid before the end of business that day (1st March), then no other help could be arranged for us. We then, unfortunately, had to go the route of consumer rights to try to get a refund, which we were entitled to as this was an uncontrollable circumstance. We learned that this process meant opening a medical ticket and brought us just days prior to our scheduled departure. We now know it was the last hope we had and one that we were bound to fail. For one, nothing is explained by Loveholidays when a medical ticket is opened other than it can be a lengthy process and that we may not see a refund; the information goes to the medical team that you can't speak to other than by email, and the call center staff cannot pass information forward, which is helpful, right? Two, there is a list of necessary documentation required to be sent from the medical team to Hotelbeds (Loveholidays' partner that defines the costs of rooms and the actual refund), and three, if the documentation can't be obtained from your general practitioner before the date of departure, your holiday is voided on the date of travel and you lose your money, which they are not willing to prevent. We asked for any leniency to get the documentation in order with our local doctor; we asked for contact information for Hotelbeds to ask for clemency, which was refused; we asked for a stay on our ticket so we could provide proof of our circumstances, and every plea and ask for help, the answer was, 'that's not my policy, so no.'

The medical letter stating that my partner may not travel under any circumstances was received just after our date of departure, and to Loveholidays, that's just unfortunate.

If the financial cost of this was minor, we wouldn't be so upset, but as our holiday is abolished and another one unaffordable, I can't help but let this rest. Legal action has been mentioned to us but is too expensive for us to pursue, so I hope these words can be used on this platform to uncover a corrupted business model that puts profit before its customers. Please do not book with these evil people.