loveholidays

Booked to go to *** in January on July 28th 2026 with my wife 1 year old and 6year . Mother in law booked few days later with love holidays same flight same hotel etc ( this comes important later )

Because of everything happening in the *** we were hoping for a refund regardless of ceasefire etc because something else could happen while we are over in *** .

And been stuck in *** with a 1 year old and 6 year wouldn't be good as you could imagine .

June 15th mother in law gets a full refund and a 50 voucher from love holidays same flight due to cancelling the Dubai holiday . Happy days I'm thinking my refund should be soon .. Thursday the 18th June still no email so I rang love holidays they said yeah you be getting a refund . Move to Monday June 22nd still nothing so rang again man on the phone was like that flight hasn't been cancelled I explained my mother in law getting full refund etc he ask for mother in law ref number and proceeded to tell me about her fund ( against gdpr regulations) he need permission from mother in law to tell me any details about her booking ) he then proceeded to tell me yeah u will get refund like your mother in law .

June 23rd I rang again just to confirm got told no there no refund for you and we didn't talk about your mother in law due to gdpr ( lie number 1 ) I asked to speak to manager they said they would put it in a email to them . June 24 th no word went onto them again got told there has been no refund issued for that flight ( lie number 2) Mother in law received full refund for exact same flight hotel etc . Then asked for a manager was promised one would ring within 24hours (lie number 3) 24hours passed no phone call . June 25th rang again was promised end of business manager would ring guess right yup your right no phone call ( lie number 4 ) now I'm not some one of customer I've booked 10 times with love holidays since 2022 and this is how I got treated .

Lies and false promises. And gdpr breaches

I booked a hotel in Las Vegas for 3 nights that stated I would pay £179 to Loveholiday (Booking reference LOV1313****U) and then £22.51 locally to the hotel but when I arrived I was charged $186.90 (roughly £139). I can expect some variation but to be 517.50% out is not correct and something that they must have know but did not want to state at the time of the booking as this would have made it less attractive.

When I queried this with Loveholiday that referred me to their terms and conditions that I shoudl have read that state local charges are just an estimate and my vary. I queried to them that on my confirmation from them it does not state anywhere that the £22.51 was an estimate that normally for holidays people only read the T&C's around cancellation, amendments etc as 100% people would expect the price quoted to the correct value. I travelled around the US with my family last year and booked 7 different holiday bookings for hotels and all of these where the same value as the confirmation so I did not worry this time, which I massively now regret. They state that they are not a holiday operator so do not know what these charges are but this was not mentioned at all during my booking process online or in my confirmation.

They are refusing to refund me as they are sticking to the fact that I could and should have clicked on their T&C's before I booked to check if the price I was getting was an estimate or not. They would not accept that no one would do this unless they felt that there was some risk around needing to know the terms around cancellation or amendments to a booking. Loveholidays cannot be trusted and are deliberately in opinion advertising hotels rooms at low price by hiding behind their T&C's. Even if they had put the word 'estimation' on the booking around the local taxes or put a pop up that states the value was just an estimation or even stated this on the confirmation this would have been more transparent but they did niether.

When I called there customer service line the person I spoke to clearly had a script to deal with my queries so it is clearly something that they get a lot of queries and complaints over. I needed to book an extra one nights state and interestingly all the webnsites that I looked at such as booking.com, hotels.com, expedia.com, kayak.com, skyscanner.com etc all made it very clear what was and was not included and some of them clearly included all the necessary local taxes information. Loveholiday will state this is becuase they are not an authorised holiday agent but then if ytou know your information on pricing you are stating is not correct then at least make this much clearly during the boooking process.I booked a hotel in Las Vegas for 3 nights that stated I would pay £179 to Loveholiday (Booking reference LOV1313****U) and then £22.51 locally to the hotel but when I arrived I was charged $186.90 (roughly £139). I can expect some variation but to be 517.50% out is not correct and something that they must have know but did not want to state at the time of the booking as this would have made it less attractive.

When I queried this with Loveholiday that referred me to their terms and conditions that I shoudl have read that state local charges are just an estimate and my vary. I queried to them that on my confirmation from them it does not state anywhere that the £22.51 was an estimate that normally for holidays people only read the T&C's around cancellation, amendments etc as 100% people would expect the price quoted to the correct value. I travelled around the US with my family last year and booked 7 different holiday bookings for hotels and all of these where the same value as the confirmation so I did not worry this time, which I massively now regret. They state that they are not a holiday operator so do not know what these charges are but this was not mentioned at all during my booking process online or in my confirmation.

They are refusing to refund me as they are sticking to the fact that I could and should have clicked on their T&C's before I booked to check if the price I was getting was an estimate or not. They would not accept that no one would do this unless they felt that there was some risk around needing to know the terms around cancellation or amendments to a booking. Loveholidays cannot be trusted and are deliberately in opinion advertising hotels rooms at low price by hiding behind their T&C's. Even if they had put the word 'estimation' on the booking around the local taxes or put a pop up that states the value was just an estimation or even stated this on the confirmation this would have been more transparent but they did niether.

When I called there customer service line the person I spoke to clearly had a script to deal with my queries so it is clearly something that they get a lot of queries and complaints over.

I needed to book an extra one nights state and interestingly all the webnsites that I looked at such as booking.com, hotels.com, expedia.com, kayak.com, skyscanner.com etc all made it very clear what was and was not included and some of them clearly included all the necessary local taxes information. Loveholiday will state this is becuase they are not an authorised holiday agent but then if ytou know your information on pricing you are stating is not correct then at least make this much clearly during the boooking process.

Extremely disappointing experience with Loveholidays.

I requested an amendment to my booking due to unforeseen circumstances and was repeatedly told that it was 100% non-refundable and non-amendable due to supplier terms. No flexibility, no alternatives, nothing.

However, after contacting the hotel directly, I was told the booking (via Expedia) was actually flexible and could have been amended.

I raised this contradiction multiple times with Loveholidays, asking them to explain and confirm whether they had even contacted the supplier. Instead of properly investigating, they continued repeating the same scripted response about terms and conditions and refused to provide any evidence.

To make matters worse, they then closed my complaint entirely, stating they would not take it any further without ever addressing the conflicting information.

This isn't just poor customer service; it's a complete lack of accountability and transparency.

If something goes wrong with your booking, don’t expect them to advocate for you or even properly look into your case. Based on this experience, I would not book with Loveholidays again.

I booked a holiday for my daughter and I to go to Corfu, we booked this back in May and paid it off monthly. While at the hotel we booked through them, there were a few things that were not as advertised and even when asking Hotel staff to rectify things they didnt.

The hotel was Mitsis Messonghi Hotel. I have mobility problems and cannot stand for a long period of time, reference to the Entertainment in the evening, there was no seating at around 7.30pm in the evening, when asking staff to see if they can assist they said "just try and find a seat", advertised was an Ampitheatre and a main area, the ampitheatre was closed so it was only the Main Bar area, this meant we went back to our bungalow every night early. The other thing was an infestation of wasps, they say they have protection in place and use a special pest company, but the amount that were there was unbearable. Tables were not cleared by staff at all and there were glasses with sugary drinks still in, empty ice cream containers etc, this attracted the wasps.

The buffet food as it was all inclusive was not monitored and we mentioned to them that we saw another guest, take meat from a tray, chewed it and put it back in the tray. On the morning of our departure, we went to the food hall to have breakfast, I had scrambled eggs and a brown bread roll, at the airport for the return journey back to Edinburgh, some 4 hours later, I started to get a headache and feel a bit nauseous, we then boarded the flight, once airborne I needed to frequent the onboard toilet to be sick, I sat down after shivering and sweating, I then a further 6 times was sick into a sick bag and by this time feeling really ill bringing up Green Bile. On the journey home I was sick a further 2 times. I was in bed for a week before I actually got a Doctors appointment where they said it would have been Salmonella from the Eggs in essence Food Poisoning.

I made a complaint to LoveHolidays about the above items, they wrote to the hotel and basically they have sided with the Hotel, stating that the problems were us not their facilities. LoveHolidays have also denied me the right to obtain Medical Evidence, other Guest evidence as there were loads of people had the same problems and also from the Cabin Crew on EasyJet. People save up their hard earned money to give to these people for them to just dismiss their Breaches of Contract.

Update on this review following, a response by LoveHolidays.

I have approached Digby Brown Solicitors who are currently investigating this case.

Love Holidays were notified that I was asking my Doctors for my medical notes and that a Stool Sample had been giving to the Doctors for testing, yet they have denied me the right before making any decision on Compensation. I notified Love Holidays that it can take 30 days to obtain my medical records and will take at least 2 to 10 working days for a Stool Sample result.

I also notified Love Holidays that I was waiting for a report from the Cabin Crew that were on my flight with Easy Jet and that this could take 7 days. They have as I said above listened and sided with a Hotel that was Unhygenic, they have not provided proof of the Safety Standards as they say they got. Denied me the right to get evidence. Absolutely Disgusting.

Update

I am awaiting the results of my Stool Test, Love Holidays keep stating in Emails that they have received thorough reports from the Hotel as to how they take Standards of Health and Safety Seriously.

I have asked Love Holidays to pass this proof through to me now twice and they have totally ignored me. If they have this critical evidence surely they would share this with the claimants/customers. In my view they have no evidence. Yet when I get my medical records, report from EasyJet and my stool sample result I will have loads of evidence to pass to Digby Brown the Solicitors I have instructed to get my Money back.

I am not backing down AT ALL. I get a full refund and I will consider it.

We have been planning a trip to view the Egyptian Pyramids and surrounding areas of Giza and Cairo for a number of years and this is a holiday we have been incredibly excited towards. (this relates to myself and now 10 year old boy)
We found a hotel through Love Holidays which was 3 star - not at our usual standard however the photos presented a clean , comfortable hotel which looked suitable.
After booking the holiday, I later discovered there were reviews in relation to this hotel from travellers who had stayed there previously, to advise that customers should not believe the photos - the hotel actually had rats and was dirty and not really fit to stay in.

When I called the customer service line at Love Holidays the next day to advise I couldn't stay in the hotel I had booked, (which I had booked within the last 24 hours) they advised they would have to come back to me with confirmation of the costs attached to change the booking and to wait for an email. I called every day for the next 5 days and eventually was sent an email to advise it would cost c £300 to amend the holiday and we then had to look into which hotel would be suitable . I then looked at different options and had to wait 4/ 5 days following for them to confirm whether I could change to the new hotel I had found. They then advised it had taken too long and the hotel which was suitable for myself and son had already been fully booked up so can we please look at additional options.

I then had to research again, resend my request etc - we found another hotel which is a business hotel but the only one in the area that didn't cost in excess of £3000 for the trip and looked clean. I was just about to go away for a well deserved break to the Devon coast, which as a director of a Plc I was looking forward to as some time to relax with my little boy without the usual stresses of my ongoing highly pressured schedule. I called Love Holidays again on a number of occasion during the holiday to chase for an update, was promised one prior to the start of my trip but never received a call. I then spent every morning of my holiday calling Love Holidays for an update, as I was still locked into a holiday which I didn't want to go on, with no way out without liasing the entire amount paid.

On the Sunday which followed (third day of my holiday when I should have been relaxing) I called the customer services team to advise I was at the end of my tether and needed to hear from them in regards to an update with new costings and whether we could change the hotel please. They advised a member of the amendments team would call back that afternoon so I stayed in the chalet and waited, as I knew I wouldn't have any signal if I left, bearing in mind we were staying on a remote part of the Devonshire coastline. It would interrupt my holiday however I was so stressed at this point and keen to reconfirm the new holiday details I thought it would be worthwhile. Love Holidays didn't call back or email and I didn't hear from them again until the Friday of that week - customer services wrote to me to advise they would be calling that morning and to please be available (5 days after they promised and the day we were meant to be checking out of the chalet we were staying in and rushing around trying to leave to catch a train back to London ).
I have since returning from holiday made a complaint to Love Holidays and run through details of the whole scenario again - this took another hour of my time - their response is that they acknowledge they were at fault - they cant offer an opportunity to make an official complaint but will discuss it as a training point internally.

There wouldn't be any opportunity for compensation.
I find this level of poor customer service disgusting !
In comparison to this - a couple of years ago, I booked a holiday through TUI and accidentally booked the flights to go from the wrong airport.

I called them the next day and they changed the flights to go from the correct airport, no charge and it took 5 minutes - incredible customer services and no stress from my side
Love Holidays are the complete opposite and clearly don't value their customers at all. Please don't book with them - they will waste your money and wont listen or respond to any grievances or complaints you have !

am absolutely devestated with what has happened. I have booked a holiday on your website thinking it will be a great time for a great price.

I have brought it for my girlfriend as a holiday present and she was also very excited. I have then been informed that YOU at love holidays have let me book this hotel, without telling me that it is overbooked. Which is very very disappointing. Then to make matters worse, you are now trying to send me to another hotel in which is worse than the one I booked, and are not giving me a FULL refund of the £2,200 I have paid for this holiday.

I believe that because it is an error on your end and you have let me book this holiday, with the hotel already being booked. I am in my right to receive a full refund for this holiday. If that cannot be facilitated as you have already stated, then why am I being charged £75 cancellation fee. This is outrages.

Iwould like tocancel this holiday immediately and I expect this to be reviewed and I get the correct amount of money back. I am also leaving a review on your website for the absolute nightmare and trauma you haveput me through with this holiday that I have booked.

This company is disgraceful! Im a paramedic and worked extra hours over the last few months to pay for our holiday!

We have had a recent family bereavement and been really struggling with things. We really needed the holiday more than anything and love holiday cancelled whilst we were still within the payment grace period! They tried to take money out of the wrong bank account and then 10 mins later cancelled our holiday! When I called back 20mins later and offered to pay the balance I spoke with an unhelpful representative who even denied we had spoken to them earlier in the week!

I have lost nearly £2k to this company and on top of an already distressing time we now have to deal with the disgraceful service we have received from loveholidays!

We have lost our holiday and they showed no concern for how they treated us! They had no interest in trying to resolve it eventhough they tried taken money out the wrong account which is an error on their side! Absolutely appalling service! How can you treat customers like this and think they wont speak up or do something about it!

I wish I read the reviews before we booked our holiday!

If I had I would have definitely not booked with loveholidays! Absolutely shocking that they think it is ok to treat customers so badly!

Dear Love Holidays Team

Booking Reference: LOV1055****U

Travel Dates: 13Apr-19Apr Hotel Name: Evita Blue, Ioannou 55, Xilokastro, Peloponnese, GR, 20400

I am writing to raise a formal complaint regarding the all-inclusive package holiday I booked through Love Holidays, which has turned out to be entirely misrepresented and falls significantly short of the advertised standards.

Upon arrival, it became immediately apparent that the hotel does not meet the promised 4-star standard. The following issues constitute a serious breach of contract under the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018:

Misrepresentation of Hotel Standard The hotel is advertised as a 4-star establishment.

In reality, the condition and service fall drastically short. The rooms are extremely small and the shower facilities are inadequate I can barely fit inside them.

Inadequate Staffing and Service There is only one staff member managing the entire hotel, including reception, bar, kitchen, and housekeeping. This is entirely unacceptable and unsafe, especially for a family with children.

Lack of Facilities and Amenities

There is no buffet or selection of food as expected from an all-inclusive package.

There are no entertainment options or evening activities, which are key elements in such packages.

The hotel is empty, with only one other guest present, adding to a sense of isolation and concern for our safety. The hotel provides no parking facilities despite this being a reasonable expectation for a 4-star hotel.

I have been forced to park on the roadside, risking fines or damage to the rental car. My family, including my wife and three daughters, feel highly uncomfortable, vulnerable, and misled by the accommodation provided. The atmosphere is so unpleasant that it feels more like a punishment than a holiday.

I have already attempted to resolve this matter through your online support and chat agents but have received no meaningful assistance.

I am therefore formally requesting the following:

An immediate change of accommodation to a hotel that truly meets the 4-star standard, with appropriate all-inclusive services and entertainment, OR

Full compensation for the misleading and distressing experience, including potential costs incurred for relocating to a suitable hotel ourselves.

Should I not receive a satisfactory resolution within 14 days, I will be forced to escalate this complaint to relevant third-party bodies,and consider pursuing legal action for breach of contract and misrepresentation.

Please acknowledge receipt of this complaint and respond urgently with a resolution.

Yours faithfully,

Anil

(This is live complaint along with the email to them.We are suffering but no resolution or phone calls from love holidays)

Second email:

We are writing to express our extreme dissatisfaction with our current all-inclusive holiday booking for six nights, for which we paid £2500. We arrived on 13 April and have already experienced two days of unacceptable conditions.

The reality of our experience is far from the all-inclusive package we booked and paid for.

We are facing a complete lack of advertised amenities, including the absence of buffet breakfast, lunch, and dinner, no entertainment, and limited food options that are consistently subpar (e.g., potato fries, undercooked microwaved chicken, basic salads). Furthermore, basic necessities such as juice, fruits, ice cream for our children, desserts, snacks, and even the ability to make a hot beverage are unavailable. The provided facilities are not functioning as expected.

We understand the staff are doing their best under difficult circumstances, but the current situation is significantly impacting our family, including our three daughters. We feel increasingly intimidated, unsafe, and deeply unhappy with the conditions we have encountered.

Given the vast discrepancy between what was promised and the current reality, we urgently request an immediate change of accommodation to a hotel that can provide the all-inclusive experience we booked and paid for.

Our priority is to ensure the safety and well-being of our family and salvage the remaining days of our holiday to create positive memories for our children.

We have attached photographic evidence to further illustrate the unacceptable conditions.

We look forward to your prompt action and a resolution that rectifies this distressing situation. Please advise on the next steps for an immediate hotel transfer.

(No reply and they dont pick up the call!!!)

I am deeply disappointed with Loveholidays and would never book with them again.

Due to incorrect booking details entered by Loveholidays, I was unable to check in for my original return flight. This was entirely their faultnot mine.

When I contacted them, their own representative instructed me to purchase a new flight at my own expense and assured me I would be fully reimbursed.

I followed their instructions and paid:

£743.26 for the replacement flight

£119 lost on an unused suitcase

I submitted proof of payment immediately.

Instead of honouring their commitment, Loveholidays offered a partial refund of just £228.98, which is completely unacceptable and does not reflect what was promised.

To make matters worse:

I have had to repeat myself over and over to different Post-Travel agents.

They provide generic, template replies instead of real resolutions.

They refuse to give a proper contact for sending documents.

They have not provided the call recording where I was told to rebook.

The situation has caused significant stress, financial loss, and anxiety.

They are quick to take your money but disappear the moment something goes wrong.

Their customer service is fragmented, unhelpful, and dismissiveeven when the mistake is clearly theirs.

If youre considering booking with Loveholidays dont. When everything goes smoothly, theyre fine, but the moment theres a problem caused by them, youre left to deal with the consequences alone.

Dear Love Holidays Customer Service,

I am contacting you regarding my booking reference LOV1124****R for travel from Dublin to Dubai on 9 August 2025, including flights with Qatar Airways and associated accommodation.

On the morning of departure, my apartment suffered a major water leakage causing extensive flooding. This was a sudden and unforeseeable household emergency that made it impossible for my travel companions and me to leave for the airport.

I have attached photographic evidence. As this booking was made as a package under the Package Travel and Linked Travel Arrangements Regulations 2018, I am requesting your urgent assistance in one of the following:

1.

Rebooking the flights and accommodation to a later date without additional cost, OR

2. Providing a refund or travel credit for the unused services.

I understand that the Regulations cover circumstances where extraordinary events significantly affect the performance of the trip, and while this is not a supplier-side issue, the law also requires reasonable assistance and goodwill in cases of force majeure.

Given that this was entirely unavoidable, and fully documented, I believe a fair resolution would be to either rebook or issue a credit to allow us to complete our travel at a later date.

I would appreciate a prompt response so that this matter can be resolved without the need for a formal complaint to the relevant consumer protection bodies.

Thank you for your understanding and support in this matter.

Dear Love Holidays Customer Support,

I am writing to raise a formal and urgent complaint regarding a booking made through your service involving a vulnerable individual who lacks the capacity to enter into a legal contract. This issue has been ongoing since November 2023, and despite numerous attempts to resolve the matter, her disability has been consistently overlooked and dismissed.

Key Concerns:

Lack of Mental Capacity to Contract:

The main passenger lacks the mental capacity to understand or consent to the booking. Under the Mental Capacity Act 2005, any agreement entered into without legal capacity is invalid. This booking should be deemed null and void.

Longstanding Attempts to Resolve Since November 2023:

We have made repeated efforts over many months to address this situation, clearly explaining the individual's vulnerability, disability, and lack of capacity. Despite this, no meaningful action has been taken, and her disability has been ignored or not acknowledged appropriately.

Financial Hardship and Distress:

This booking is unaffordable and places the household into serious financial hardship. The individual is unable to manage financial matters and is at risk of exploitation. Any insistence on enforcing payment may be considered financial abuse.

Significant Safeguarding Concerns Risk to Children:

The individual cannot travel safely without a carer or guardian. She is in a mental health crisis experiencing suicidal thoughts and self-harm and the planned travel puts both her and her young children at immediate and unacceptable risk.

Disability Rights Ignored:

Despite clear communication about her condition, reasonable adjustments have not been made. Her disability has been repeatedly overlooked, which is deeply concerning and may amount to a breach of the Equality Act 2010. You have a legal and ethical duty to consider her needs and provide an appropriate response.

Immediate Action Requested:

Immediate cancellation of the booking with no penalty or charges

Full refund of all payments made

Written confirmation that no further payments will be taken or pursued

A formal apology and assurance that this complaint has been reviewed by your Safeguarding and Disability team

Confirmation that Love Holidays will take steps to improve how it supports disabled and vulnerable customers in future

If not resolved immediately, we will escalate this to external bodies including Trading Standards, the Financial Ombudsman, the Equality and Human Rights Commission, and relevant safeguarding services.

Please consider this matter as critical and time-sensitive. I am happy to provide further medical or professional evidence regarding the individual's mental health and incapacity upon request.

Yours sincerely,

Beth Davies Margarita Findlater

0751176****

LOV950****U

I was incorrectly booked onto the wrong flight by Love Holidays, and I only realized this 2 days before my holiday when I went to check in. When I contacted them for it to be resolved straight away, they acknowledged their mistake and took full blame, but when I asked to be put on the correct flight, I was asked to pay additional fees (£300) to amend the booking, which I find both unacceptable and unfair.

Love Holidays have offered a partial refund (£200) for one day of the holiday I am now losing, but this does not compensate for the full inconvenience. My flight was supposed to be 30th April at 21:50, which means I land in Dubai on 1st May at 8 am, but they booked me on the flight for 1st May at 21:50, not landing in Dubai until 2nd May! But we are booked to stay in the hotel from 1st-8th May, so it is completely their fault. This trip was booked as a special occasion to celebrate my partner's 30th birthday.

I saved up and paid for the full holiday myself, and with it being our first time visiting Dubai, I have a full week's worth of plans booked out, and now our first full day of plans will be missed!

What was meant to be a joyful and memorable trip has now been overshadowed by poor service and lack of accountability from their side. As a customer, I expect a holiday company to take responsibility for errors and ensure that any issues caused by those errors are resolved without further cost to me.