loveholidays
Reviews and Complaints
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Verified Reviewer
Left me and my young child stranded at midnight in a foreign country
Worst service. Worst customer service: worst complaints procedure.
Most pirate company in existence. All of the customer service are foreign so the language barrier is terrible on top of this they are rude and unhelpful.
- Disorganised
- Bad customer service
Preferred solution: Full refund
User's recommendation: Avoid
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Verified ReviewerCancel holiday
Can not speak to a person , noone to listen and try and solve the problem,
Benidorm hotel Cimbel 2 adults B&B from Leeds/Bradford for 5th july 2025, i paid a depisit of 58.00 then 4 x 107.58 , i am not able to go , i am not able to get the booking ref
Or the phone it was booked on.
I have already sent a letter to your complaint and compliance dept but not received anything back , i kniw their proberly wont get any money back but i want this cancelling or if the name hasveen changed can you tell me to who please , my name is
Benjamin Lavelle 5 Cross Lane Queensbury BD13 2TF please send any replys to 16 Bronte Caravan Park, Lees moor. Keighley Bd21 5qf
Thankyou
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Verified ReviewerResolved: Scammers
Company fixed the issue and I have been provided with apology.
At the end of January, we received an email from the airline stating one of the flights was cancelled. I was able to change my booking to different dates, even though it required extra money which I was unhappy to pay, considering it wasn't my fault the airline cancelled the flight and everything needed to be changed. However, we encountered significant difficulties trying to change my parents' booking. Initially, we were informed that the flight is not available and that they can't change it.
Yet, upon checking the airline's website, it clearly stated the flight was available, something I couldn't understand. Eventually, when they agreed to change it, they presented almost 900 in extra costs, which is unacceptable. Every time we receive an email from the amendment team, each person says something different. We were promised a callback from the amendment team which never eventuated.
Customer service keeps telling us we need to wait and that they've noted the account to prioritize a callback the same day. Yet, so far, five days have passed without a callback and nothing has changed. They took over 2k gladly, but when issues arise, they are unwilling to assist us, which is quite disconcerting. This experience has turned what was meant to be a nice family holiday into a nightmare, and we're uncertain whether it will go ahead at all.
Moreover, if my parents decide to cancel the holiday, they will only receive a refund of 1200, even though they paid over 2k, which is absurd. When my parents asked to speak to a supervisor, the agents refused to transfer the call, claiming there was no need.
Clearly, there is a need when no one is helpfully resolving the situation. After this ordeal, we won't be booking with Loveholidays again since they don't seem to be a serious company.
- Poor customer service
- Price
Preferred solution: Full refund
User's recommendation: dont book with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent Complaint: Unfair £257 Charge for Typographical Error on Booking Ref: LOV1095****U
Worst company ever
Booked a holiday and my son's name was autocorrected from Jayden to Jay when booking. I immediately tried to contact LoveHoliday but was unable to.
Eventually, I requested an amendment to correct the name (not a change of passenger) and was told I would get a response in 96 hours - a £25 fee would be payable for the amendment, which I was annoyed about but accepted. Did not hear for over a week, and when finally someone did contact me, they informed me that this was a change of passenger and that they would charge me £257.
- Scammers
Preferred solution: They should not be charging me the extortionate fee of £257 for amending a name.
User's recommendation: Avoid. The Love Holidays love to screw you and love to avoid you when things go wrong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed confirmation of accomodation
I need proof of confirmation of accomodation booking if i dont have it i will have to pay for room again
My name is
John woods
38 tarfside oval
Glasgow
Scotland
Departure date 22,6,2025
Accomodation is los cocoteros peurto del carmen
Lanzarote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey sent me an already used Gift card again.
I cannot stand this company. They are horrible.
Their employees steal the money off the Gift Cards, and they still send them out.
I received a Gift Card from my boss for 50$. Can't use it of course because an employee of Vanilla stole the money off of it and scratched out the information.
- All cons
- All cons
Preferred solution: Full refund
User's recommendation: AVOID THIS COMPANY AT ALL COSTS
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Verified ReviewerBooking not showing on app or email
Made a booking on weds paid deposit and no email received or booking added to my Acc in the app
Can you please advise and help regarding this issue
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Verified ReviewerAwful, foreign and unreliable.
NEVER BOOK WITH LOVE HOLIDAYS. SCAM COMPANY WITH CALL CENTRES IN PAKISTAN WHO DONT HELP WITH ANYTHING. AVOID
Preferred solution: Price reduction
User's recommendation: Avoid at all costs
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Verified ReviewerBrutal service
no sunloungers available people leaving towels for hours half the parasols were not working pool tables in bits staff very unhelpful told the manager about all of this she was useless
User's recommendation: don't go there
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Verified ReviewerCancelling my holiday
booking reference lov101****ou
good morning,
please can you explain or put me on to the right person. after speaking with loveholidays yesterday, in order to cancel our holiday we were expected to pay £1,173.16.
I had already paid £107.55 on 2/2/2025.
I then paid £618.79 as payment towards the holiday on 01/03/2025. this still was not enough money to cancel the holiday, so I had to pay a further £446.82 to cancel.
this is absolutely ridiculous. my husband was made redundant on monday 31/3/2025, so we thought we would cancel the holiday and use the money already paid to book a holiday at a later date. loveholidays said no, we could only book it 10 months in advance.
what is the point of a deposit?
quite happy to lose a deposit but not over £1000?
we have been with easyJet before for the whole package.
when we cancelled before, they even kept the deposit and we transferred to another holiday at a later date.
I even asked if my husband had died, would I still have had to pay this amount? she said yes!
looking forward to a response or somebody that can help me.
kind regards.
- No pros
- We did find a holiday we liked
Preferred solution: Full refund
User's recommendation: Don't book a holiday if you need to cancel it
Why did you argue a hypothetical with love holidays (a death)? Why didn’t you say instead, so there I have travel insurance.
Replying to
Aylesbury, Buckinghamshire
Avoid.
Be aware! They are providing misleading details at the time of the booking just to charge you for the additional services which are free of charge.
In my case I have been informed that only cabin bags are included and charged extra £69 for the check in bag. However, after contacting the airline I have been told that all check in bags up to 23kg are free of charge. Loveholidays refused refund due to...
their policy. Avoid.
User's recommendation: Avoid
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Verified ReviewerCanceled hotels
When we come to hotel first have waited about 1 hours somebody can give room after this ask deposit one room 50, and we have pay 100 this is not nice surprise and when give room second surprise be said room people smoking not can open windows or door inside room no conditioners kids no happy so hot inside room no can breading and rooms the same not nice. Next day resection we ask change rooms this lady talk not nice don't want change room and explain we have the best room what can give this hotel wr lost this money holidays and have to change another hotel
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Verified ReviewerCancellation notice for insurance company
Family bereavement, on 5/2/25, which greatly affected my group from traveling, I need this notice to try to get some insurance back.
- Easy to book a holiday
- Hard to get on phone
Preferred solution: Full refund
Nottingham, England
Miss sold holiday.
First time using love Holidays and certainly won't use again.
Booked a holiday that was sold as a 5 star hotel with pools, spa, sauna, dinning, drinking. Basically you name the hotel had it.
We turned up eventually after the transfer company they booked us with eventually got the bus to start to be dropped off 10mins walk away from the hotel (which wasn't actually a hotel) to find that there was no facilities at all.
Other than a lift and a room there was nothing.
The rooms were dirty, covered in stains and marks. Lights didn't work, lamps had no plugs.
There were no reception and no staff. Just nothing.
Contacted love holiday and surprise surprise were now back home and are still waiting for the call we were supposed to get whilst on holiday.
This was a 0 star apartment block at best.
Love Holidays is a joke and clearly miss sells for a profit
User's recommendation: Avoid this miss leading company. They miss sells for profit
Harlesden, England
Flight
Got email of ryanair to change flights from the 12 of march to the 9 of march.got paying for a five day holiday and got to come back on the second day
User's recommendation: Maybe
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Most all hotels will require the person listed on the reservation be the one at check-in. Especially with a third party booking.
If you don’t care about the money, call the hotel and request they cancel the reservation (they can’t refund you anyway). Tell them you want the room available for someone else to rent.